Returns & Refunds
Your satisfaction is our priority. Easy returns and hassle-free refunds.
Return Policy
Simple and transparent return process
7-Day Return Window
Return eligible items within 7 days of delivery for a full refund or exchange.
Original Condition
Items must be unused, in original packaging, and in the same condition as received.
Free Return Pickup
We'll arrange free pickup for eligible returns. No additional charges.
Return Eligibility
Check what items can and cannot be returned
Returnable Items
- Wallpaper rolls in original packaging
- Window blinds (if not installed)
- Defective or damaged items
- Wrong items delivered
- Items not matching description
Non-Returnable Items
- Custom wallpapers (made to order)
- Personalized or custom-designed items
- Used or installed wallpapers
- Items damaged by customer
- Items returned after 7 days
How to Return
Simple steps to return your order
1
Contact Us
Email us at touchaiindia@gmail.com or call our support team
2
Get Approval
We'll review your request and provide return authorization
3
Schedule Pickup
We'll arrange free pickup from your address
4
Get Refund
Refund processed within 5-7 business days
Refund Information
How and when you'll receive your refund
Refund Timeline
Return received: 1-2 business days
Quality check: 2-3 business days
Refund processing: 3-5 business days
Bank credit: 2-7 business days
Refund Methods
Original Payment Method
Refund to the same card/account used for payment
Bank Transfer
Direct transfer to your bank account
Store Credit
Credit for future purchases (optional)
Need Help with Returns?
Our customer support team is here to help you with any return-related questions or concerns.